Frequently Asked Questions
How can I schedule a class?
To schedule a class, just send us an email, and we'll be in touch with you directly. We will work with your family's schedule to find class times that are convenient for you!
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What if I can't use Zoom?
We are happy to work with you to find a hosting platform that fits your needs. In addition to Zoom, we are able to host classes on other platforms such as Zhumu çž©ç›®, VooV, or ClassIn.
Do you offer a free trial class?
Yes! We are happy to offer a free 30- minute trial class to all new students, before they elect to enroll in courses. This allows us to evaluate students' levels and needs, and it lets you experience our teaching styles to ensure your teacher is a great fit for you!
How do group classes work?
Group classes are offered on a limited basis, based on current enrollment. If you're interested in a group class, please reach out! The more interest we have, the more group classes we will schedule.
What if I need to miss a scheduled class?
When you enroll in a class, your teacher will send you the cancellation policy. This may vary based on individual classes or group classes. We will always offer to cancel or reschedule classes in case of an unforeseen emergency. For planned absences, just let the teacher know in advance, and we will work with you as best we can!
I have another question...
If you have any more questions, please feel free to contact us! We'll be happy to answer your questions as quickly as possible.
Do I need to buy materials?
Your teacher will provide all materials you will need to complete classwork and homework. For novel reading classes, you are expected to purchase paperback copies of the novels. ​​​​
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How do I pay?
Payment is made when classes are reserved. We utilize a variety of secure payment platforms to best accommodate our students, including PayPal and Zelle. Once you schedule a class, we will contact you directly to help arrange a payment method that works for you.